AI chatbots have become an essential tool for businesses, offering a range of functionalities from customer service to information retrieval. In 2023, there are several powerful generative AI chatbots available. We’ve analyzed and compiled a list of the top options to help you find the perfect conversational AI app for your business needs.
Top Generative AI Chatbot Software: Comparison Chart
We’ve compared the key features of the leading generative AI chatbot software to assist you in making an informed decision for your company:
| Chatbot Name | Best For | Query Limit | Language Model(s) | Chrome Extension | Starting Price |
|---|---|---|---|---|---|
| Bing Chat Enterprise | Organizations in the Microsoft ecosystem | 30 responses per conversation | GPT 4 | No | $5 per month |
| ChatGPT | Versatility and advanced chat features | 50 messages every three hours for GPT-4 model | GPT 3.5, GPT 4 | No | $20 per month |
| OpenAI Playground | Customizability | 200 requests per day for free users | GPT 3.5, GPT 4 | No | $0.0015 per 1K tokens |
| Perplexity AI | Finding information on the internet | 5 Copilot searches every four hours for free users | GPT 3.5, Claude-2, GPT 4 | Yes | $20 per month |
| YouChat | Students and researchers | Unlimited | GPT 3, GPT 4 | Yes | $6.99 per month |
| Chatsonic | Individuals in the creative industries | The word limit depends on the plan | GPT 3.5, GPT 4 | Yes | $20 per month |
| Google Bard | Brainstorming ideas | Unlimited exchanges per conversation | Pathways Language Model 2 | No | Free |
| Socrates.ai | Internal knowledge-base management | Unlimited | N/A | No | Available upon request |
| HuggingChat | Developers | Unlimited | Llama 2 | No | $9 per month |
| Jasper | Marketing and sales team | The word limit depends on the plan | GPT 3.5, GPT 4 | Yes | $49 per month |
Bing Chat Enterprise: Best for Organizations in the Microsoft Ecosystem
Overall Rating: 3.13
Cost: 3.95
Feature Set: 3.5
Ease of Use: 1.75
Quality of Output: 2.5
Support: 4
Bing Chat Enterprise, part of the Microsoft ecosystem, employs the powerful GPT-4 model for generating natural language responses. It offers three conversation styles—Creative, Balanced, and Precise—allowing users to set the tone for their expected responses. Available in 160 regions, Bing Chat Enterprise can be accessed via Bing.com/Chat, Microsoft Edge Sidebar, or Windows Copilot Sidebar.
Pricing:
Bing AI chat is available at no additional cost for customers with specific Microsoft 365 licenses. Without these licenses, it can be purchased as a standalone tool for $5 per month.
Features:
- Versatile conversation styles for various enterprise AI use cases.
- Citation capability for fact-checking.
- Ability to upload and generate images.
Pros:
- visually appealing user interface.
- Built-in AI image generator.
Cons:
- Limited to 30 responses per conversation.
- Some users may experience browser compatibility issues.
ChatGPT: Best for Versatility and Advanced Generative AI Features
Overall Rating: 4.51
Cost: 4.15
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 3.75
Support: 5
Developed by OpenAI, ChatGPT is a powerful natural language processing tool designed for human-like conversations. It excels in tasks like answering questions, providing recommendations, summarizing text, translating languages, and even assisting with coding tasks.
Pricing:
- Free Plan: No cost.
- ChatGPT Plus: $20 per month.
- Enterprise Plan: Custom quotes.
Features:
- Analytics dashboard for enterprise users.
- Multilingual capabilities.
- Contextual understanding of extended conversations.
Pros:
- Strong data encryption.
- Assistance in completing sentences or paragraphs.
- Ability to explain complex concepts.
Cons:
- Free plan limited to GPT-3.5.
- Knowledge limited to 2021.
Also Check: ChatGPT Android App is now Available on Google Play
OpenAI Playground: Best for Customizability
Overall Rating: 3.0
Cost: 4.15
Feature Set: 5
Ease of Use: 0.55
Quality of Output: 2.5
Support: 2
OpenAI Playground provides a web-based environment for experimenting with various OpenAI models, including GPT-4 and GPT-3.5 Turbo. It’s an excellent choice for advanced users seeking a customizable generative AI chatbot model.
Pricing:
- Varies based on model and usage.
Features:
- Text and completion summarization.
- Multiple model options.
- Language translation and sentiment analysis.
Pros:
- Available on web and app.
- Highly customizable.
Cons:
- Limited creativity.
- Privacy concerns.
Perplexity AI: Best for Finding Information on the Internet
Overall Rating: 4.19
Cost: 4.15
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 5
Support: 2
Perplexity AI is a powerful search and answer engine that provides answers based on information gathered from various web sources. It offers interactive follow-up questions and multiple searches, making it ideal for researching complex topics.
Pricing:
- Free Plan: Limited features.
- Pro Plan: $20 per month or $200 per year.
Features:
- Supports Claude-2 and GPT-4.
- Supports 30 languages.
- Text and PDF file upload.
Pros:
- Cites information sources.
- Mobile app available.
Cons:
- Limited file uploads for free users.
- Customer support can be improved.
YouChat: Best for Students and Researchers
Overall Rating: 3.64/5
Cost: 5/5
Feature Set: 2.9/5
Ease of Use: 5/5
Quality of Output: 3.75/5
Support: 1/5
Developed by You.com, YouChat is an AI-powered generative chatbot that offers a range of functions including text summarization, code writing, idea suggestion, email composition, and general information retrieval.
Pricing:
- Free Plan: Up to 10 AI writing generations.
- YouPro: $9.99 per month.
- YouPro for Education: $6.99 per month.
Features:
- Code generation.
- Multimodal search.
- Social media profile support.
Pros:
- Chrome extension available.
- Interactive search results.
Cons:
- Contextual understanding can be improved.
- Occasional display of outdated information.
Chatsonic: Best for Creative Industries
Overall Rating: 4.03
Cost: 4.55
Feature Set: 4.4
Ease of Use: 5
Quality of Output: 2.5
Support: 2
Chatsonic, powered by Google Search, is tailored for creative professionals. It offers real-time trending information and even has a feature to generate AI artwork. Users can choose from various personalities for tailored responses.
Pricing:
- Free Trial: Up to 10,000 words per month.
- Unlimited Plan: $20 per month (billed monthly) or $16 per month (billed annually).
Features:
- Sonic Editor for document creation.
- Integration with third-party apps.
- Over 100 AI templates.
Pros:
- Supports around 25 languages.
- Landing page generator.
Cons:
- Priority support limited to certain plans.
- Free plan lacks email support.
Google Bard: Best for Brainstorming Ideas
Overall Rating: 4.28
Cost: 5
Feature Set: 5
Ease of Use: 4.5
Quality of Output: 5
Support: 1
Google Bard, built on the PaLM2 AI model, is designed for brainstorming and idea generation. It allows easy export of conversations and offers an extensive knowledge base.
Pricing:
- Free to use.
Features:
- Ability to export conversation.
- “Google it” function for additional information.
- Code generation in multiple languages.
Pros:
- Vast knowledge base.
- Cites sources of information.
Cons:
- Some users report slow response times for complex queries.
- Occasional incomplete or inaccurate information.
Socrates.ai: Best for Knowledge-base Management
Overall Rating: 1.20
Cost: 0
Feature Set: 3
Ease of Use: 0
Quality of Output: 0
Support: 2
Socrates.ai is an AI platform designed for businesses to create and deploy conversational agents. It aids in user interaction across various channels and supports automation.
Pricing:
- Available upon request.
Features:
- Integration with third-party enterprise apps.
- Database of employee questions.
- Natural language processing.
Pros:
- Flexible deployment options (SaaS or On-Premise).
- Pre-built content with customizable glossary.
Cons:
- Lack of transparent pricing.
- Support could be improved.
HuggingChat: Best for Developers
Overall Rating: 3.33
Cost: 5
Feature Set: 2.9
Ease of Use: 4.75
Quality of Output: 1.25
Support: 1
HuggingChat, developed by Hugging Face, is based on the Open Assistant Conversational AI Model. It caters to developers, providing functionalities like answering questions, writing code, and more.
Pricing:
- Free to use.
- Pro Plan: $9 per month (early access to new features).
- Enterprise Hub Plan: $20 per user per month.
Features:
- Web search functionality.
- Multilingual support.
- Code writing and Excel formula creation.
Pros:
- Easy to use.
- Highly customizable.
Cons:
- Knowledge-base may not be up-to-date.
- May provide incomplete answers at times.
Jasper: Best for Marketing and Sales Teams
Overall Rating: 4.23
Cost: 2.65
Feature Set: 5
Ease of Use: 5
Quality of Output: 5
Support: 3
Jasper is a generative AI chatbot that can be trained to interact with customers in a personalized manner. It partners with OpenAI and offers a range of language models for creating on-brand content.
Pricing:
- Creator Plan: $49 per month (billed monthly) or $39 per month (billed annually).
- Teams Plan: $125 per month (billed monthly) or $99 per month (billed annually).
- Business Plan: Custom quotes.
Features:
- Browser extension available.
- Supports up to 30 languages.
- Integrates with various tools.
Pros:
- Provides up-to-date information and cites sources.
- Offers over 50 built-in templates.
- Robust user management capabilities.
Cons:
- Some users find it relatively pricey.
- Users may experience incomplete sentences in Focus mode.
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Key Features of Generative AI Chatbots
Generative AI Chatbots offer several key features that make them invaluable for businesses:
Natural Language Processing
This enables the AI chatbot to understand and interpret natural language input from users, allowing them to have more human-like conversations.
Context Understanding
The ability to comprehend and retain context during conversations enables a more seamless and human-like conversation flow.
Personalization
Customization and personalization capabilities enable the chatbot to tailor responses based on user preferences and history.
Multilingual Support
The ability to communicate in multiple languages makes the chatbot appealing to global audiences and enables it to assist customers from different regions.
How to Choose the Best Generative AI Chatbot For Your Business
Choosing the right generative AI chatbot for your business involves considering several factors:
Identify Your Goals:
Determine the specific objectives you want the chatbot to achieve for your business.
Evaluate Features:
Consider the features offered by each chatbot and how they align with your business requirements.
Budget Considerations:
Assess the pricing plans and determine what fits within your budget.
Conduct Research:
Read reviews, seek recommendations, and test out the chatbot to see if it meets your needs.
Remember, the best chatbot for your business is unique to your specific requirements.
How We Evaluated the Best Generative AI Chatbots
We used a comprehensive evaluation process to determine the best generative AI chatbots:
Cost (20%)
We reviewed pricing models, available plans, and free trial options to assess cost-effectiveness.
Feature Set (30%)
Features were given significant weight in our evaluation, focusing on capabilities like NLP, customization, and user-friendliness.
Ease of Use (25%)
We evaluated user interfaces, installation, setup, and navigation to ensure a smooth user experience.
Quality of Output (10%)
We analyzed the accuracy, coherence, and relevance of responses to ensure high-quality interactions.
Support (15%)
We assessed the availability and responsiveness of customer support options.
Determining the “best” generative AI chatbot software of 2023 can be subjective, as it largely depends on the business’s specific needs and objectives. The landscape of AI chatbot software is continuously evolving, and new chatbot entrants may offer innovative features and improvements over existing solutions. Therefore, the best chatbot for your business will vary based on factors such as industry, use case, budget, and desired features – there is no “one size fits all” solution.